Turnaround Time Reports

The TAT (Turn Around Time) Report gives an assessment of how the transcription company (MTSO) is performing in terms of uploading the transcribed documents. This option generates a Summary or Detailed report on a dictator account basis for the selected time duration. The Summary report gives a snap-shot view of the TAT details for normal and urgent reports. The Detailed report gives file-to-file TAT details of an account.

Report Criteria

The QA1 can generate the TAT report on doctor account basis with the help of the Report Criteria functionality.

· Report Type – Select the report type, either Summary or Detailed according to the requirement

- Summary

- Detailed

· Date from – To: Select the date duration for which you want to view the report.

· Report Format – This drop down list shows the names of all the doctors whose files are assigned to you. Select the required doctor. By default, “All” is selected.

Steps to generate TAT Report:

1. Select either the Summary or the Detailed option.

2. Select the period for which the TAT report must be generated.

3. Select the report format, i.e. the account (doctor/dictator) for which the report must

be generated.

4. Click the "Generate TAT Report" button.

When Summary Report option is selected:

The Summary Report gives a snap-shot view of the TAT for both normal as well as urgent reports for the selected time duration. It shows the number of files dictated, the average TAT and the average delay.

Column Details

All of the column buttons are sorting buttons.

1. Doc ID: This column depicts the doctor (dictator) ID as per the selection made.

2. Audio files (Normal): This column shows the count of normal audio files.

3. Avg. TAT: This column shows the average of the actual TAT, i.e. the average of the time actually taken to complete the normal files.

4. Avg. Delay: This displays the average of the delay time. If the Actual TAT exceeds the set TAT, this column shows the average of this delayed time for normal files for the particular account.

5. Audio files (Stat): This column shows the count of normal audio files.

6. Avg. TAT: This column shows the average of the actual TAT, i.e. the average of the time actually taken to complete the urgent files.

7. Avg. Delay: This column displays the average of the delay time. If the Actual TAT exceeds the set TAT, this column shows the average of this delayed time for urgent files for the particular account.

When Detailed Report option is selected:

The Detailed report gives all of the details regarding the TAT for each file.

Column Details:

All of the column buttons are sorting buttons.

1. S No.: This column shows the Serial Number.

2. MT ID: This column depicts the QA1 (your) ID.

3. Doc ID: This column shows the dictator (doctor) ID as per the selection made.

4. Audio File ID: This column displays the Audio File ID.

5. Dictation Date/Time: This column shows the upload date and time of the audio file by the doctor.

6. Document File ID: This column shows the corresponding document file ID.

7. Transcription Date/Time: This column displays the upload date and time of the transcribed file by the MT.

8. Set TAT: According to the doctor’s requirement, the TAT target for both normal and urgent files is set in the “TAT Settings” of his/her account. Whenever the doctor uploads the normal or stat (urgent) file, the system automatically picks up the set TAT accordingly. This column displays the TAT set for the doctor.

9. Actual TAT: This column shows the actual time taken by the transcription company to complete and upload the file.

10. Difference: If the actual TAT is more than the set TAT, this column shows a red button with a “Late” mouse-over image. If the actual TAT is less than the set TAT, a green button with an “OK” mouse-over image is displayed.

The totals and averages of the set TAT, the actual TAT and the difference are displayed at the bottom of the page.